pe999 Privacy Policy

This Privacy Policy ("Policy") describes how pe999 ("pe999," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the pe999 platform available at https://pe999.app (the "Platform"), including all associated services, games, payment processing, and customer support channels.

pe999 is committed to handling your personal data with transparency and integrity. We recognise that Pakistani players entrust us with sensitive information, and we take that responsibility seriously. This Policy is designed to help you make informed decisions about the data you share with us.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and pe999. Together, these documents form the complete legal framework for your use of the Platform.

pe999 is an online casino and sports betting platform operating under an international gaming licence, offering services primarily to players in Pakistan. The Platform provides cricket betting, live casino games, slot titles, and related gaming entertainment, all transacted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, pe999 is the data controller — meaning we determine the purposes and means by which your personal data is processed. If you have questions about how pe999 handles your data, you can reach our dedicated privacy team at:

pe999 collects personal data that falls into the following categories:

pe999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by applicable law or regulation and only with your explicit consent.

pe999 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
• Automated technologies: As you interact with the Platform, pe999 automatically collects technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details.
• Third-party sources: pe999 may receive data about you from identity verification providers, payment processors (such as JazzCash and EasyPaisa), fraud prevention services, and publicly available sources, in order to supplement the information you have provided and comply with regulatory obligations.
• Responsible gaming assessments: Data gathered through deposit limit settings, self-exclusion requests, session time tools, and interactions with our responsible gaming team is recorded to protect your wellbeing and fulfil our duty of care.

pe999 uses your personal data for the following purposes:

• Account management: Creating, verifying, maintaining, and securing your pe999 account, including password resets and account recovery.
• Service delivery: Processing deposits and withdrawals in PKR, crediting winnings, operating game sessions, and providing customer support.
• Identity & age verification: Confirming that you are at least 21 years of age and that your identity matches the details on your account, in line with our KYC obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, bonus abuse, and other prohibited activities.
• Regulatory compliance: Meeting our obligations under applicable international gaming, anti-money laundering, and data protection regulations, including responding to lawful requests from regulatory authorities.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering deposit limits, cooling-off periods, and self-exclusion, and contacting players who may need support.
• Marketing communications: Sending promotional offers, bonus notifications, and product updates — but only where you have provided your explicit consent, and only in relation to pe999's own services.
• Analytics and improvement: Understanding how players use the Platform so we can improve game selection, interface design, payment flows, and support quality.
• Legal proceedings: Establishing, exercising, or defending legal claims involving pe999 or its players.

pe999 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pe999 — for example, processing your deposit so you can play, or verifying your identity before a withdrawal is approved.
• Legal obligation: Processing required to comply with laws and regulations applicable to pe999's gaming licence, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: Processing necessary for pe999's legitimate business interests, such as fraud prevention, platform security, and improving service quality — provided these interests are not overridden by your privacy rights.
• Consent: Processing carried out with your explicit, freely given, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pe999 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and age verification services used to confirm player identity and comply with regulatory requirements.
• Fraud and AML screening services: Providers that help pe999 identify and prevent fraudulent transactions, money laundering, and other financial crimes.
• Game content providers: Software studios whose games are hosted on the pe999 Platform may receive anonymised or pseudonymised usage data for game performance analytics.
• IT and hosting infrastructure providers: Cloud hosting and server management partners who process data on pe999's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where pe999 is required by law, court order, or regulatory direction to disclose player data, we will comply and, where legally permissible, notify the affected player.
• Professional advisers: Lawyers, auditors, and accountants who are bound by confidentiality obligations and who assist pe999 in operating its business lawfully.

pe999 uses cookies and similar tracking technologies to operate the Platform efficiently and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

pe999 uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, security identifiers, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, last-played game, and responsible gaming tool configurations to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — page visits, session lengths, and feature usage — to help pe999 improve its services.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of pe999's marketing activity. These are only set with your prior consent.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the Platform, though some personalisation features may be limited.

pe999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, or accounting obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping obligations.
• Customer support communications: Retained for up to three (3) years to support dispute resolution and service improvement activities.
• Technical and usage data: Retained in identifiable form for up to two (2) years, after which it is anonymised or deleted.
• Marketing preference records: Retained until you withdraw consent or close your account, whichever is earlier.

Where pe999 is required by law to retain data beyond these periods, the relevant data will be held in secure, restricted storage until the legal retention period expires, at which point it will be securely deleted or permanently anonymised.

As a pe999 player, you have the following rights in respect of your personal data. pe999 is committed to honouring these rights promptly and without unnecessary obstacles:

• Access: You may request a copy of the personal data pe999 holds about you, free of charge, within 30 days of a valid request.
• Rectification: You may ask pe999 to correct any inaccurate or incomplete personal data. Most basic account details can be updated directly through your account settings.
• Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that pe999 may be required by law to retain certain data even after a deletion request.
• Restriction: You may request that pe999 temporarily suspends processing of your data — for example, while an inaccuracy is being investigated.
• Portability: You may request that pe999 provides your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
• Object: You may object to pe999 processing your data on the basis of legitimate interests or for direct marketing purposes. pe999 will stop such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time by contacting support or adjusting your communication preferences in account settings. Withdrawal does not affect the lawfulness of prior processing.

pe999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pe999's servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Strict access controls ensuring that only authorised pe999 personnel can access personal data, and only on a need-to-know basis.
• Regular internal security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for all administrative access to production systems.
• Comprehensive staff training on data protection obligations and secure data handling practices.

While pe999 takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pe999 will notify you without undue delay and take immediate steps to contain and remediate the breach.

You also have a responsibility to keep your pe999 login credentials confidential. Do not share your password with anyone and contact pe999 support immediately if you suspect your account has been accessed without your authorisation.

pe999 operates a strict 21+ age policy without exception. The Platform is not intended for, and must not be used by, any individual under the age of 21. pe999 does not knowingly collect personal data from minors.

If pe999 discovers or has reason to believe that a minor has created an account or provided personal data on the Platform, it will:

• Immediately suspend the account pending verification.
• Delete all personal data associated with that account as soon as practically possible.
• Return any deposited funds in accordance with its minor account handling procedures.

pe999 strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms.

pe999 operates globally and, as a result, your personal data may be processed on servers located outside Pakistan. Whenever pe999 transfers personal data internationally, it ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy.

Such safeguards may include:

• Standard contractual clauses approved by recognised data protection authorities.
• Binding corporate rules where data is transferred within a group of companies operating under a shared governance framework.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.

You may request details of the specific safeguards applied to any particular international transfer of your data by contacting our privacy team.

pe999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Material changes will be communicated to players by means of a prominent notice on the Platform and, where practicable, via direct notification to the email address registered on your account.

The "Last updated" date at the top of this Policy will be revised each time changes are made. We encourage you to review this Policy periodically so that you remain informed about how pe999 is protecting your personal data.

Your continued use of the Platform after any amendments are posted constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Platform and close your account.

pe999 takes privacy complaints seriously. If you have a concern about how we are handling your personal data, we ask that you contact us first so that we have the opportunity to resolve the matter directly:

• Privacy team email: [email protected] — subject line: "Privacy Complaint"
• Response target: pe999 aims to acknowledge privacy complaints within 5 business days and to provide a substantive response within 30 days.
• Live chat: Available 24/7 on the Platform for general privacy queries.

If you are not satisfied with pe999's response to your complaint, you have the right to refer the matter to the relevant data protection supervisory authority in your jurisdiction, or to the supervisory authority under the laws of pe999's licensing jurisdiction.